Gift Voucher Terms

As with anything there is a bit of fine print but we've tried to make as simple as possible to understand.

Terms and Conditions for Gift Vouchers:

  • Papilio at Heritage Gift Vouchers can be redeemed in Papilio home or Papilio coffee

  • Gift Vouchers are valid for 12 months from the date of issue

  • Vouchers cannot be exchanged for cash

  • Papilio at Heritage will not accept liability for lost, stolen or damaged vouchers

  • If the total cost of the item/s you wish to purchase exceeds the value of the Gift Voucher you may pay the remaining amount by Cash or Credit Card

  • Multiple Gift Vouchers may be redeemed in one transaction

  • If you need to return an item you have purchased with a Gift Voucher we will either exchange the item or provide a credit note, no cash refund will be given (this is provided the item is returned within the normal returns time frame and is subject to the normal returns policy)

  • If a Gift Voucher is used to pay a deposit for an item it is subject to the same terms and conditions as if using any other form of payment

  • Gift Vouchers must be purchased for a minimum value of £10 and a maximum value of £100

  • Gift Vouchers cannot be used to purchase other Gift Vouchers

  • Customers must present the physical Gift Voucher in order to use against a purchase

  • Papilio at Heritage reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necesary (e.g. to change the scope of the Gift Voucher service, notify of the service’s withdrawal or in the events of circumstances beyond its control).

  • Gift Vouchers are void if the Barcode has been removed

  • Gift Vouchers are issued by Papilio (Heritage) Ltd t/a Papilio at Heritage.  Operating at 24 High Street, Thornbury, BS35 2AH.  Registered addresss: Cornerstone House, Midland Way, Thornbury, BS35 2BS.