• Tabi

Reopening safety procedures

As we are only a few days away from being able to reopen Papilio home (yippee!!) we thought we would share what we have put in place to help protect both you and our team and how you can help us in this.

I think the most important thing to say is that obviously made of these things feel like they go against our ethos! So please bear with us as we find our feet, if some things need to be adjusted then we will do that.

Upon entering:

  • When you enter you will be asked to use the hand sanitiser (it's on a stand right in front of you). This will be a requirement to shop with us for the foreseeable future.

  • Due to the nature of our shop and the products we sell it is impossible to stop customers touching stock! By ensuring everyone uses the hand sanitiser we can all rest assured that the risk from touching products is significantly reduced.

  • If you are wearing plastic gloves you will either need to remove them and use the hand sanitiser or thoroughly sanitise the gloves.

  • If you are wearing fabric gloves you will have to remove them and use the hand sanitiser.

  • If you have skin issues that mean you can only use certain sanitiser please bring that with a

  • As we are unable to move our Belgian chocolate cabinet we have instead moved furniture around to ensure that if someone is at the cabinet there is an alternative route in and out!​

hand sanitiser at entrance

Whilst in the shop:

  • Please remember the 2 metre rule and allow space between you and other customers.

  • Everyone is having to adjust and get used to this new way of shopping and being. Please be patient with other customers.

  • We have created some 'pass by spaces' by rearranging furniture

  • The police have been reminding people to not step into the road off the pavement when passing others as momentarily passing someone is highly unlikely to give you Covid-19. With this in mind these spaces allow you to step out of the way and let others pass.

  • You will see that we have rearranged our card spinners to allow more space and to ensure that customers looking at spinners and customers looking at the card wall have their backs to each other to help minimise risk, since the space isn't two metres wide.

  • If you have a child please be aware we have had to remove the BRIO play tables. This was not an easy decision, but they are very difficult to sanitise between children. We do have an idea for an alternative, but this won't be in place initially whilst we get the lay of the land.

  • As you hopefully know, chatting to you our lovely customers is part of our service and we still want to do that, but we may have to stop chatting earlier than in the past to allow easy flow around the shop and to allow other customers in if numbers are tight.

  • We are changing the way we sell our Belgian Chocolates.

  • This will now be done by a set price per chocolate (if you are having them in a cellophane bag) and the gold boxes will be a specific number of chocolates for a set price.

  • The reason for doing this is having spoken to other people that sell the chocolate they find working this way speeds up the chocolate buying process. Since boxing the chocolates does take time this allows us to at least speed it up as much as possible.