• Tabi

Join our team

Due to a member of our team reducing their hours we have a job opening for a part-time Barista/Coffee Shop Assistant in Papilio coffee.

What does the job involve?


  • working 8.75-14.25 hours during the week (to be agreed prior to job offer) and alternate Saturdays (shifts are usually 8.30am-6pm or 10-4, everyone is required to do at least one 8.30-6 shift). Some occasional evenings required.

  • holiday and sickness cover is carried out by staff and so occasional extra days are required


  • help ensure consistent excellence in food and drink served

  • assistance in kitchen occasionally required

  • assisting in receiving food and drink deliveries including taking products to first floor store

Customer service

  • making professional coffee and loose leaf teas

  • taking orders, serving food and up-selling products where possible

  • handling customer complaints and enquiries

  • cleaning and tidying of coffee shop and garden including washing up

  • Other tasks associated with Papilio at Heritage as required

We are looking for someone with …

  • a love of coffee, tea and food

  • a passion for excellent customer service and independent business

  • the drive and desire to help us build our business and to explore new opportunities with us such as occasional evening events

  • the people skills to create an environment to which people want to continually return

  • attention to detail

We would love to work with someone who is …

  • confident, self motivated and has good verbal communication skills

  • a team player who is passionate about inclusivity and welcome

  • enthusiastic, friendly, positive and professional

  • able to embrace change with a positive attitude

  • an excellent ambassador for the shop

I'm interested how do I apply? If you would like to apply please send your C.V and a covering letter (outlining how you meet the criteria above) to jobs@papilioatheritage.co.uk.

Why work for Papilio coffee?

We believe in the High Street, both in Thornbury and beyond, and the importance of independent businesses in adding excellent customer service and individuality to them. We also believe in providing the customer with excellent quality products at reasonable prices; this applies to both the Gift and Coffee Shops. Being a welcoming place for people to gather and shop is integral to everything we do. Under our ownership, Papilio at Heritage (previously Heritage in Thornbury) has transformed from a shop that parents were hesitant to bring their children into, to a place with Brio play tables and baskets of toys for children to play with and enjoy themselves, whilst their parents shop or sit and have a coffee. Our baby changing table is in our unisex toilet as we recognise that Dads also change nappies! During August we have weekly, free, events in the garden for children. Full accessibility is something we are also constantly working towards. Our new, decked ramp ensures there are no steps between the coffee shop and the deck outside, enabling everyone to enjoy the garden. Staff are also trained in interacting with customers with dementia and other needs. In Papilio coffee we pride ourselves on (and are well-known for) our home-made cakes and scones - only the gluten-free cakes are bought in from our large suppliers. Our food (brunch and light lunches) are made from fresh ingredients, locally sourced where possible, with generous portion sizes at excellent value. Our upside down tea timers for our loose leaf tea are an example of the attention to detail and desire to be a bit different that is integral to how we operate.

01454 415096
24 High Street, Thornbury, BS35 2AH

© 2020 by Papilio (Heritage) Ltd.